Real world examples of companies that our team members
helped driving transformation with ServiceNow

Dentsply Sirona

Dentsply Sirona is an American dental equipment maker and dental consumables producer that markets its products in over 120 countries. It has factories in 21 countries. The present company is largely the result of a merger in 1993 in which Gendex Corporation acquired Dentsply International Inc. for $590 million

Services rendered:

- Implementation and continuous improvement of ServiceNow (ITSM PaaS);

- Design and implementation of ITSM “Lightspeed” package, with custom adoptions of main processes for a customer, based on ServiceNow;

- Implementation and adaptation of Telecom products on customer ServiceNow platform;

- Design and implementation of Vendor Management process;

- Integration of ServiceNow with third-party applications;

Japan Tobacco International

JTI s the international tobacco division of Japan Tobacco, a leading international tobacco product manufacturer. The company is headquartered in GenevaSwitzerland and sells its brands in 120 countries.

As of 2018, JTI employs around 40,000 people around the world at 400 offices, 27 factories, five research & development centers and five tobacco processing facilities.

Services rendered:

- Support of HPSD v 4.5 and WebSRM;

- Design and company-wide implementation of Service-now (IT Service Portal) (migration from HPSD);

- Implementation and development of Request Management and Service Catalog (web-based Catalog item forms, workflows, CMDB CI matrix, JavaScript);

- Maintenance and support of IT Service portal in JTI;

- JSOX (Japanese compliance standard similar to Sarbanes-Oxley) audits (passed regular internal and Deloitte audits with no backlog);

- Company-wide Support Active Directory (AD) operations (including management of accounts, security groups and network resources for 60 countries, 150+ sites, 25.000+ accounts)

- Development and implementation of VBScript for optimisation of routine tasks in Active Directory;

- Exchange and Network share folder access management.

Wolters Kluwer

Wolters Kluwer N.V. is a global information services company. The company is headquartered in Alphen aan den Rijn, Netherlands.
The company serves legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare markets. It operates in over 150 countries.

As of 2016, Wolters Kluwer employs 19,000 people and their global sales figures reached €4.3 billion.

Services rendered:

- Design and validation of “ITIL processes” documents;

- Preparation and verification of documents, including SDLC, Specifications and Requirements, Project Plans and Project Charter;

- Leading integration of ServiceNow with 3rd party applications (JIRA, SCOM event managers, NetCool, Gravitant and so on);

- Automation of Configuration, Event, Incident Management processes (Orchestration, CMDB auto-discovery tools, Flexera and so on).

EPAM

EPAM is a global provider of software engineering and IT consulting services headquartered in Newtown, Pennsylvania, United States. The company has software development centers and branch offices in North AmericaEuropeAsia and Australia. In 2018 number of EPAM employees exceeded 30,000 with remarkable US$ 1.84 billion revenue.

 

Services rendered

- Implementation and continuous improvement of ServiceNow (ITSM PaaS)

- Ownership of designed approach for ServiceNow roll-out and continuous improvement (Domain Separation, Single or Multi-tenancy, Multi-language, Integration with 3rd party applications, etc.);

- Preparation of Master Data (support of Business Analysts during Discovery Phase);

- Implementation and development of existing and new services (web-based Catalog item forms, workflows, CMDB CI matrix, JavaScript scripting) in IT Service Portal;

- Design and validation of “ITIL processes” documents;

- Preparation and verification of documents, including SDLC, Specifications and Requirements, Project Plans and Project Charter;

- Leading integration of ServiceNow with 3rd party applications (JIRA, SCOM event managers, NetCool, Gravitant and so on);

- Automation of Configuration, Event, Incident Management processes (Orchestration, CMDB auto-discovery tools, Flexera and so on).

Telecom solutions provider

Providing a telecom and cloud management solution built natively on ServiceNow platform, our client is the fastest growing telecom and cloud management company with multiple verticals customers all over the world. It's software helps large companies (B2B, enterprise-scale) manage everything related to telecommunications and cloud services, as well as reduce labor costs, make processes quicker and reduce operational costs. At the scale of its customers such as Siemens and Adidas this translates to millions of dollars of savings.

 

Services rendered:

- Implementation and continuous improvement of ServiceNow (ITSM PaaS);

- Design and implementation of ITSM “Lightspeed” package, with custom adoptions of main processes for a customer, based on ServiceNow;

- Implementation and adaptation of customer's products on customer ServiceNow platform;

- Design and implementation of Vendor Management process;

- Integration of ServiceNow with third-party applications;

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